Every project begins when you contact us with an initial requirement — whether that’s a one-off bulk order or an ongoing merchandising need. We review the details and respond directly, typically by email or phone, to clarify scope (colours, quantities, etc), timelines, and delivery requirements.

From there, we define the correct VAT treatment and documentation structure upfront, ensuring pricing, compliance, and delivery are aligned from the outset — before any commitments are made.

You’ll always have a clear point of contact throughout the process.

Once the scope is confirmed, we align on suitable products, branding methods, and technical constraints. Where required, we prepare clear visual proofs to show exactly how branding will appear on the selected merchandise.

Nothing moves into production until artwork, placement, and finishes are approved — ensuring consistency, clarity, and predictable outcomes.

Following approval, we coordinate production with the appropriate suppliers, managing lead times and production flow according to the agreed structure.

Orders are monitored to maintain consistency across repeat runs, campaigns, or multi-location deliveries.

This ensures scale is handled deliberately — without introducing variation or operational risk.

Delivery is managed by our logistics team according to your setup — nationally, regionally, or internationally where required. We handle the necessary documentation as part of the process, including customs or export requirements for non-EU orders.

Once complete, the same structure can be reused for future orders — allowing repeat campaigns, reorders, or expansions to be executed efficiently, consistently, and without restarting from scratch.

Regardless of order size or destination, every project is handled with the same principles: a single point of contact, documented approvals, controlled artwork, compliant VAT treatment, and clear delivery accountability.

Once a project is complete, the structure is retained — allowing future orders to be repeated, adjusted, or scaled without starting again.